These Service Terms govern consulting, marketing, and digital engagements provided by Univert Group ("Univert," "we," "us," or "our"). They work alongside each proposal or statement of work, which sets out the specific scope, deliverables, timeline, and fees for your engagement. Where a signed proposal conflicts with these terms, the proposal controls for that engagement.
Consulting services
Our consulting work includes strategy, business assessments, planning, and advisory support. Consulting produces recommendations, frameworks, and guidance; the results you achieve depend on how these recommendations are implemented within your business.
Marketing services
Marketing engagements may include strategy, positioning, content, campaigns, SEO, and related work. Marketing outcomes are influenced by many factors outside our control, including market conditions and your internal execution, so we focus on sound strategy and disciplined execution rather than guaranteed results.
Digital solutions
Digital work may include websites, CRM setup, automation, and related builds. Specifications, platforms, and acceptance criteria are defined in the applicable proposal.
Proposal acceptance
An engagement begins when you accept a proposal or statement of work and complete any required initial payment. Acceptance may be provided in writing or electronically. The accepted proposal defines the scope for that engagement.
Scope changes
If you request work beyond the agreed scope, we will document the change and, where it affects effort, timeline, or cost, provide an updated estimate for your approval before proceeding. This keeps projects predictable and avoids surprises.
Revisions
Each engagement includes a reasonable number of revision rounds as described in the proposal. Additional revisions beyond that allowance may be quoted separately.
Client responsibilities
Timely, quality work depends on your participation. You agree to provide accurate information, necessary access and materials, timely feedback and approvals, and a responsive point of contact. Clear collaboration is the single biggest driver of a successful engagement.
Delays caused by clients
If work is delayed because required feedback, materials, access, or approvals are outstanding, timelines may shift accordingly. Extended delays may require rescheduling, and milestone payment terms remain in effect during such delays.
Deliverables
Deliverables are the specific outputs described in your proposal. We deliver them in the formats and by the milestones agreed, and we consider a deliverable accepted when it meets the agreed criteria or after a reasonable review period without substantive objection.
Ownership after final payment
Upon receipt of final payment for an engagement, ownership of the final deliverables created specifically for you transfers to you, except for third-party materials and our pre-existing tools, methods, and templates, which remain ours and are provided under a license to use them as part of your deliverables.
Confidentiality
We treat your non-public business information as confidential and use it only to perform the engagement. We ask that you treat our proposals, methods, and non-public materials with the same care. This commitment continues after the engagement ends.
Third-party software
Some engagements rely on third-party platforms, tools, or subscriptions. These are governed by their own terms and pricing, which are your responsibility unless the proposal states otherwise. We are not responsible for changes, outages, or limitations of third-party services.
Payment expectations
Fees, payment schedule, and any deposits or milestones are set out in your proposal. Invoices are due as stated. Work may pause if payments are overdue. The $300 Strategy Consultation is paid upfront and may be credited toward an approved project as described in our Refund & Cancellation Policy.
Communication
We agree to maintain clear, professional communication throughout the engagement, including regular updates appropriate to the project. Email is our primary channel, and we will identify key points of contact at the start of the work.
Project completion
An engagement is complete when the agreed deliverables have been provided and final payment has been received. Ongoing or retainer arrangements continue according to their own terms until either party ends them as described below.
Termination
Either party may end an engagement with written notice as described in the proposal. If you terminate, you remain responsible for work performed and costs incurred through the termination date, including non-cancellable third-party expenses. We may suspend or end work for non-payment or material breach. Confidentiality, ownership (following applicable payment), and any terms intended to survive will continue after termination.
Contact
Questions about these Service Terms can be directed to support@univertgroup.com or to Univert Group, 1800 Vine St, Los Angeles, CA 90028, United States.